With B2B buyers and users increasingly looking for B2C-level experiences, a good user experience is more essential than ever. In this month’s Time to Value, Gartner analyst Will Grant discusses critical findings from the Gartner UX survey that product managers must be aware of and respond to.
User experience (UX) is an evergreen challenge for product managers. In this episode of Time to Value, host Cliff Gilley discusses the results of a recent survey with Gartner Senior Director Analyst Will Grant and delves into emerging best practices for collaboration with product design teams.
Will Grant is a Senior Director Analyst on the software engineering design and development team, focusing on user experience, user research, design systems, product strategy, interaction design, accessibility, usability, information architecture, and designops across web, mobile and desktop applications. Will is a user experience (UX) professional based in the United Kingdom with more than 20 years of experience, including as both a practitioner and strategic director.